We are looking for a motivated and friendly customer service representative. Your role will be based in Blackburn. You will be the first point of contact for business to business customers, helping with orders and general enquiries while working closely with other departments in a varied and exciting role. This position is perfect for someone looking for the stability of a permanent role in a respected and well-established company with a supportive team environment. The ideal candidate will be experienced in fulfilment or eager to learn with a positive and can-do attitude.

Responsibilities 

 Your duties will include but not be limited to; 

• Offering a wide range of support to existing business clients
• Answer inbound calls and emails 
• Processing returns and claims
• Order processing
• Preforming general administration tasks
• Promoting a range of products to support customers’ needs
• Other ad hoc duties as directed 

Skills & Experience 

• Ability to build rapport and great interpersonal skills
• Excellent communication skills both verbal and written
• Basic computing skills and the ability to quickly learn new systems/processes
• Able to work as an effective team member across different departments
• Experience in distribution or warehousing would be an advantage
• Previous sales or relationship building experience highly desirable

About the client 

Our client is known internationally for their excellent customer service as well as the products they supply on a global scale. They are a leading employer of choice and focus heavily on innovation, collaboration and nurture their culture closely. Our client provides the best training practices to ensure you are set for success. They are also passionate about career progression pathways to ensure your time with them aligns with your goals. 

This role wont last for long- to learn more, please click on the link below for call Georgia Campbell on 0423 225 867