Customer Experience Agent
Melbourne, VIC | Full-Time | Customer Service
Do you thrive on delighting customers and solving problems before they become issues? Our client is seeking a passionate, energetic, and customer-obsessed individual to join their team as a Customer Experience Agent.
This is an exciting opportunity to join a fast-paced, values-led organisation where passion, ownership, leadership, and trust guide every interaction. With a commitment to exceptional service and quality, our client delivers memorable customer experiences across online, retail, wholesale, and corporate channels.
Key Responsibilities:
Ready to take the next step in your customer experience career? Apply now to join a team where your impact will truly matter.
Melbourne, VIC | Full-Time | Customer Service
Do you thrive on delighting customers and solving problems before they become issues? Our client is seeking a passionate, energetic, and customer-obsessed individual to join their team as a Customer Experience Agent.
This is an exciting opportunity to join a fast-paced, values-led organisation where passion, ownership, leadership, and trust guide every interaction. With a commitment to exceptional service and quality, our client delivers memorable customer experiences across online, retail, wholesale, and corporate channels.
Key Responsibilities:
- Serve as the first point of contact for customer enquiries across phone, email, live chat, and social media.
- Resolve customer issues with care and efficiency, ensuring a seamless experience at every touchpoint.
- Collaborate with warehouse, logistics, and internal teams to manage orders and ensure timely delivery.
- Monitor and resolve delivery and stock issues in real time.
- Provide insights and reporting on customer feedback, identifying areas for continuous improvement.
- Use technology and AI tools to enhance processes and deliver high-quality service outcomes.
- Support loyalty and customer satisfaction by providing knowledgeable, empathetic service.
- A genuine passion for customer care, with a proactive, solution-focused mindset.
- Confident communicator across all platforms, especially phone.
- Tech-savvy with strong data entry skills and comfort navigating multiple systems.
- Able to remain calm under pressure and juggle multiple priorities with attention to detail.
- Experience with platforms like Gorgias or similar customer service tools is highly advantageous.
- Minimum 2 years' experience in a customer support, contact centre, or customer service role.
- A collaborative mindset and ability to work effectively across different departments.
- Resilience, adaptability, and a positive approach to challenges and change.
Ready to take the next step in your customer experience career? Apply now to join a team where your impact will truly matter.
