Customer Service Representative

Job title : Customer Service Representative
Location : Melbourne
Job type : Permanent / Full Time
Salary : 60,000
Contact name : Holly Isherwood
Contact email : hisherwood@sharpandcarter.com.au
Job reference : 1178231
About the role 

Reporting to the Customer Service Manager, your role will be to handle all inbound customer related enquiries. The ideal candidate will provide a high level of customer service, and will have the opportunity to develop positive relationships with key internal and external shareholders. You will have a high level of initiative and attention to detail, and be able to handle multiple tasks effectively. This role is all about having the right attitude to help others and be a valued part of the team. You must be available to interview and start immediately.
 
Responsibilities

Working in a supportive and progressive Customer Service team environment, your role will be to:
  • Answer incoming calls in a timely and efficient manner
  • Assist and resolve customer queries and complaints 
  • Manage and respond to emails
  • Process orders and ensure all details and data is entered onto internal systems
  • Assist other teams as required
  • Prepare sales reports and updates for management
  • Update and maintain internal databases
  • Liaise with key internal and external stakeholders 
Skills / Experience

Our client is looking for a motivated candidate with previous experience in a Customer Service related position. Successful applicants will be outcome focused and have excellent administration and communication skills. Other skills and experience required are;
  • Ability to handle a high volume of incoming calls
  • The confidence to handle complaints and difficult calls 
  • Lengthy and proven experience within a phone based customer service role, 1+ years
  • Experience within a collaborative and outcome focused role.
  • Previous experience handling and prioritising customer enquiries
  • Experience working within a fast paced environment
  • Strong administration skills
  • Outcome focused
  
About the client
Our client is a true market leader within the FMCG space. Located in the Inner Western Suburbs, this organisation is looking for an experienced and friendly professional to join a dynamic team culture on a permanent basis! You will be motivated and caring, and keen to join a team environment where you can contribute to the success of the business.
 
To apply please follow the link below or for a confidential discussion please phone Holly Isherwood on 0459 699 108.