Reporting to the Customer Service Manager, you will manage all inbound customer-related inquiries. You will be given the opportunity to provide exceptional Customer Service and work with both key internal and external stakeholders. This is a forward-thinking and dynamic team environment where you will be able to further develop your skillset and progress your career
Responsibilities
Reporting to the Customer Service Manager, you will have the chance to support and enhance the experience of members. This will include but will not be limited to;
- Answering and responding to all calls and queries
- Updating and maintaining internal databases
- Implement and adhere to company processes and procedures
- Communicate across various touch-points
- Liaise with internal-external stakeholders
- Project support
- Provide service information to members
- Minimum 12 months experience in a customer service role
- Exceptional written and verbal communication skills
- Experience using systems SAP, Salesforce or Pronto is highly advantageous
- Strong organisational skills
- Ability to build rapport with stakeholders
- Must be immediately available
- Multiple roles available | Immediate start
- Contract to permanent and permanent opportunities
- Flexible working arrangements
- Join a reputable market leader
