We are on the lookout for a dynamic Customer Service superstar to join our clients team. This role is pivotal in delivering exceptional customer service across various channels, including phone, email, and sales support.
Key Responsibilities
- Handle inbound calls and email inquiries promptly and professionally
- Process invoicing and purchase orders with precision
- Collaborate with operations and supply chain teams to address customer challenges
- Work closely with the Sales team on opportunities, quotations, and customer queries
- Provide comprehensive sales and office administration support
- Resolve customer complaints effectively and ensure timely follow-up for resolution
- Coordinate with internal departments to resolve customer issues efficiently
Requirements
- Demonstrated experience in customer support or client service roles
- Exceptional phone handling skills and active listening abilities
- Excellent written and verbal communication skills
- Familiarity with CRM and ERP systems, preferably SAP
- Strong multitasking, prioritization, and time management skills
- Proven team player with meticulous attention to detail
About our Client
With a team of 14 employees based in Melbourne, our client boasts a global presence spanning 43 years. Renowned for partnerships with industry giants like Coca-Cola and BMW, they enjoy a stellar reputation in the market. With sales representatives frequently on the road, the Finance & Operations team predominantly occupies the office space. Additionally, the team embraces diversity, welcoming individuals from various backgrounds.
To apply please follow the link below or for a confidential discussion please contact Sarah Gee at SGee@sharpandcarter.com.au
