Reporting to the Customer Service Manager, you will manage all inbound membership enquires via both email and phone. You will be given the opportunity to provide exceptional Customer Service and work with both key internal and external stakeholders. This is a forward-thinking and dynamic team environment where you will be able to further develop your skillset and progress your career
Responsibilities
Reporting to the Customer Service Manager, you will have the chance to support and enhance the experience of members. This will include but will not be limited to;
- Answering and responding to all calls and queries
- Updating and maintaining internal databases
- Implement and adhere to company processes and procedures
- Communicate across various touch-points
- Liaise with internal-external stakeholders
- Project support
- Provide service information to members
You will be motivated, caring, and will keen to join a team environment where you can contribute to the success of the business.
You will have exceptional customer service skills and go above and beyond to achieve positive outcomes. Other key skills and responsibilities include;
- Experience in the Customer Service or Administration space gained in a corporate/professional environment
- Previous experience handling and prioritizing customer inquiries
- Understanding the importance of quality and efficiency
- High attention to detail
- Strong administration skills
- Solution-focused
Our client is a true market leader within the financial education space. Located in the CBD this organisation is looking for an enthusiastic and friendly professional to join a dynamic team culture.
You will be a part of a team that offers the opportunity for development and career progression
For a confidential discussion please call Bridgette Meaden 0484 381 458.
bmeaden@sharpandcarter.com.au
