Customer Service Consultant

Job title : Customer Service Consultant
Location : Melbourne
Job type : Permanent / Full Time
Salary : $57,200 package
Contact name : Bridgette Meaden
Contact email : bmeaden@sharpandcarter.com.au
Job reference : 1159672
About the role

Reporting to the Customer Service Manager, you will manage all inbound customer-related inquiries. You will be given the opportunity to provide exceptional Customer Service and work with both key internal and external stakeholders. This is a forward-thinking and dynamic team environment where you will be able to further develop your skillset and progress your career

Responsibilities

Reporting to the Customer Service Manager, you will have the chance to support and enhance the experience of members. This will include but will not be limited to;
  • Answering and responding to all calls and queries
  • Updating and maintaining internal databases
  • Implement and adhere to company processes and procedures
  • Communicate across various touch-points
  • Liaise with  internal-external stakeholders
  • Project support
  • Provide service information to members
Skills / Experience

You will have exceptional customer service skills and go above and beyond to achieve positive outcomes. Other key skills and responsibilities include;

  • Experience in the Customer Service space gained in a corporate/professional environment
  • Previous experience handling and prioritizing customer inquiries
  • Understanding the importance of quality and efficiency 
  • High attention to detail
  • Strong administration skills
  • Solution-focused
About the client

Our client is a true market leader within the financial education space. Located in the CBD this organisation is looking for an experienced and friendly professional to join a dynamic team culture. You will be motivated and caring, and keen to join a team environment where you can contribute to the success of the business.
 
For a confidential discussion please call Bridgette Meaden 0484 381 458.
bmeaden@sharpandcarter.com.au