Customer Service Officer

Job title : Customer Service Officer
Location : Melbourne
Job type : Permanent or Full Time
Job reference : 1268632
About the Role

Our client is seeking a passionate individual who obtains exceptional interpersonal and communication attributes. You will liaise with both internal and external stakeholders whilst managing all inbound customer related inquires. The ideal candidate will demonstrate a solutions-based mindset and enjoy building relationships with new and repeat clients. This is a forward thinking and dynamic team environment where you will be able to further develop your skill set and progress your career.
Key Responsibilities
  • Answering incoming calls in a timely and efficient manner
  • Assist and resolve customer queries
  • Managing and responding to emails
  • Processing of orders and ensuring all details entered onto internal systems
  • Prepare sales reports and updates for management
  • Order processing
  • Provide sales and Marketing Support
  • Updating and maintaining internal databases
  • Any ad hoc duties assigned by the line manage
Skills and Experience
  • Impeccable written and verbal communication attributes
  • Minimum 1 year of experience in a similar customer service/ administration role
  • High attention to detail
  • Strong interpersonal skills
  • Exceptional time management and organisational skills
  • High attention to detail
  • Knowledge and experience with Outlook
About our client

Located in Melbourne City fringe, our client is a widely recognised and high performing organisation who is at the forefront of their industry. They are currently looking for a self-driven and passionate Customer Service professional to join their friendly team. You will be the first point of contact for customers and can build rapport as well as provide excellent service! If you are passionate about helping people - apply today!
To apply please follow the link below or for a confidential discussion please phone Olivia Di Sisto on 0431885853