Customer Service Officer

Job title : Customer Service Officer
Location : Melbourne
Job type : Permanent or Full Time
Salary : $70,000-75,000+super
Contact name : Sarah Gee
Contact email :
Job reference : 1467504
About the role 

My client is seeking a dynamic and customer-focused individual to join their team as a Customer Service Representative. Reporting to the General Manager, you will work closely with the Business Support Team to ensure exceptional customer satisfaction and provide professional support. This role 

Key Responsibilities
  • Answering customer inquiries via phone, email, or other communication platforms.
  • Proactively handling customer queries and providing timely solutions.
  • Building sustainable relationships and trust with customers through open and interactive communication.
  • Processing orders, forms, applications, and customer requests efficiently.
  • Keeping accurate records of customer interactions, transactions, comments, and queries.
  • Collaborating and coordinating with colleagues, particularly the Business Support Team and warehouse members.
  • Providing feedback on the efficiency of the customer service process.
  • Supporting the BST and warehouse members in their roles as required.
  • Previous experience in a similar position
  • You'll have a bubbly and easy going personality 
  • Must have full working rights in Australia
  • Must own a car as there's no PT nearby 
  • Be up for a laugh!
About our Client 

Our client, located in Epping are a leading seed company specializing in quality seeds and agricultural solutions. With a commitment to excellence, they offer a diverse range of seeds tailored to meet the needs of farmers and gardeners. They are dedicated to fostering sustainable practices and ensuring the success of their clients in the agricultural sector. With an easy-going and flexible work culture, they are looking for a like-minded individual to join the team!

To apply please follow the link below or for a confidential discussion please contact Sarah Gee at