We are partnering with a leading retailer to recruit a motivated and experienced Customer Service Officer for a 6-month contract based in Parramatta. In this front-line role, you will be the first point of contact for customers, delivering exceptional service while also supporting day-to-day administrative and operational functions to ensure seamless business operations.
This opportunity is ideal for a driven and organised professional with a background in customer service and/or administration. You’ll be part of a collaborative and high-performing team where your communication skills, attention to detail and ability to manage multiple priorities will be highly valued.
Responsibilities
Your key responsibilities will include, however are not limited to:
- Serve as the primary contact for customer inquiries received via phone, email and digital platforms.
- Provide accurate information regarding products, services and policies in a timely and professional manner.
- Resolve customer issues efficiently and escalate complex matters to the appropriate teams when required.
- Maintain and update customer records in internal systems, including accurate data entry into the CRM.
- Process orders, returns and exchanges, ensuring compliance with company procedures.
- Support the wider team with general administrative duties, including data entry, filing and reporting.
- Assist in tracking and reporting on customer service metrics and feedback.
- Contribute to continuous improvement initiatives aimed at enhancing the overall customer experience.
A successful candidate will have:
- Previous experience in a similar customer service or administration role.
- Excellent communication and interpersonal skills.
- Proven customer service focus, with a strong ability to handle inquiries and complaints calmly and efficiently.
- Proficiency in using Microsoft Office Suite and CRM systems.
- Ability to work independently as well as collaboratively within a team.
- High level of attention to detail and accuracy in data entry and documentation.
- Ability to prioritise tasks and manage time effectively in a fast-paced and high-volume environment.
- Strong problem-solving skills.
- Ability to build rapport and maintain positive, professional relationships with customers.
- 6-month contract with the opportunity to gain valuable experience in a leading retail organisation.
- Convenient Parramatta location, close to public transport, shops and cafes.
- Supportive and collaborative team culture with a strong focus on employee wellbeing.
To apply, please follow the link below or for more information about this opportunity, please connect with Hayley Thorndyke on the details listed below:
Hayley Thorndyke
Consultant – NSW Business Support
hthorndyke@sharpandcarter.com.au
