As a Customer Support Representative, you will act as a key point of contact for clients, ensuring enquiries are managed efficiently while supporting internal teams with administrative coordination.
Key Responsibilities:
- Managing client enquiries via phone, email and online channels
- Providing clear information regarding services, processes and timelines
- Coordinating requests and liaising with internal teams to ensure timely outcomes
- Maintaining accurate client records and updating internal systems
- Assisting with documentation, reporting and general administrative support
- Delivering a high standard of professionalism in all client interactions
- Previous experience in customer service, administration or client support
- Strong communication and relationship-building skills
- High attention to detail and strong organisational ability
- Confidence using Microsoft Office and CRM systems
- A proactive, solutions-focused mindset
- Ability to manage multiple priorities in a professional office environment
Our client is a well-established organisation within the professional services sector, recognised for delivering high-quality solutions and exceptional client service. With a strong reputation in their field, they provide a supportive and collaborative workplace where employees are encouraged to develop their skills and grow their careers.
