We’re seeking an experienced Customer Service Representative to join a National Customer Service team within a well-established automotive organisation based in Bayswater. In this role, you will act as a key point of contact for customers, providing product advice, assisting with technical parts enquiries, and managing order processing from start to finish. Working closely with internal teams, you’ll support with order management, and service enquiries to ensure a seamless experience.
- Provide parts interpretation and technical product support to customers
- Manage inbound customer enquiries via phone and online channels
- Process customer orders and invoices accurately
- Coordinate procurement of special-order items where required
- Support stock control and inventory management processes
- Assist with order logistics and dispatch coordination
- Provide general administrative support to the sales team
- Previous experience within the automotive aftermarket, spare parts, or bearing industry
- Strong communication skills with a customer-focused approach
- Ability to work both independently and collaboratively within a team
- Highly organised with strong attention to detail
- Experience with Momentum Pro or Electronic Parts Catalogue systems is advantageous but not essential
Our client is a well-established national business within the automotive sector, supplying specialised components and solutions to customers across Australia. Known for their strong reputation in the market, they operate within a collaborative and fast-paced environment where team members are supported to develop their skills and contribute to the success of the business.
