We are seeking a professional and proactive Office and Guest Services Partner to join a leading national organisation. Reporting to the Office and Guest Services Team Leader, this dynamic and highly visible role is responsible for delivering exceptional reception and guest experiences while supporting the efficient day-to-day operations of the office and Business Centre and Member Lounge.
This is a front-of-house role with a strong focus on internal and external stakeholder support, facilities coordination, event setup, and employee experience.
Key Responsibilities
- Provide professional reception services to members, staff, and guests
- Manage calls via the switchboard and ensure smooth communication flow
- Coordinate meeting room and video conference bookings, including setups, equipment, and catering
- Handle incoming and outgoing mail, deliveries, and the main reception inbox
- Manage office access, including issuing/returning staff and visitor passes
- Liaise with contractors and building management for maintenance and services
- Maintain records for assets, invoices, and PO requests
- Ensure shared spaces (kitchens, meeting rooms, stationery areas) are clean and well-stocked
- Monitor WHS issues and support safety protocols across the office
- Support program deliveries and collaborate with relevant teams on events
- Coordinate office inductions, seating plans, and desk setups
- Support staff events in collaboration with the Culture Team and Social Clubs
- Previous experience in corporate customer service or reception
- Strong organisational and time management skills
- Experience managing meeting rooms, events, and AV equipment
- Confident with food and beverage handling in a professional setting
- Tech-savvy with intermediate skills in MS Word, Excel, Outlook, and databases
- Excellent interpersonal and communication skills
- Proactive and solutions-focused, with strong attention to detail
- Comfortable working independently while engaging a broad range of stakeholders
Our client is a respected governing body organisation known for its commitment to professionalism, member service, and workplace culture.
This role is key to ensuring smooth daily operations and creating a welcoming and efficient experience for staff, clients, and members.
** Please note, only successfully shortlisted candidates will be contacted for further discussion. We are not accepting email applications at this stage.**
