- Taking customer’s calls, assisting them with product solutions and swiftly organising the accurate packing and shipping of orders with our dispatch superheroes.
- Greeting and assisting customers in the showroom.
- Growing sales through an outbound call strategy.
- Coordinating product returns.
- Overseeing backorder management.
- Coordinating international outbound freight.
- Driving Internal Sales operational improvements and development strategies.
- Identifying and resolving internal and external issues impacting service levels.
- Participating in stock counts and reconciliation activities.
- Maintaining databases.
- Managing freight costs.
- Helping fellow superheros with additional team projects.
- Experience in order processing
- Great relationship building skills
- Super customer focus
- An analytical mindset
- Previous internal sales/ administration leadership experience
- Software savviness in ERP usage, Excel and Word.
- Experience working in a customer service dedicated role.
- A keen eye for detail.
- Weekly team lunches
- Weekly bacon and egg breakfasts
- Good coffee
- Birthday fun
- Contributing energetically, constructively and inclusively
- A dynamic combo of humour and organisational outcomes
- Competitive remuneration and opportunity for additional rewards