In this role, you will be responsible for handling support enquiries, configuring devices, and supporting end-users with various IT applications and systems.
We are looking for a go getter who is proactive, energetic, thrives on problem solving and keeping the customer happy!
Some of your responsibilities include:
- Provide technical support to all users nationally.
- Provide hands-on IT support, diagnose and resolve hardware, software, and network issues.
- Physically configure and deploy IT devices, including desktops, laptops, and mobile devices.
- Assist with managing and troubleshooting issues in key internal business applications.
- Maintain support activities and resolutions through our ticketing application.
- Ensure compliance with IT security and data protection policies.
- Assist with system upgrades, migrations, and deployments.
- Strong integrity, ethics, and professionalism.
To be considered, you must demonstrate the following:
- Certificate IV or Degree in Computer Systems or a related field (preferred).
- At least 2 years of practical experience in an IT ticketing team, handling Tier 1 and Tier 2 tickets.
- Strong troubleshooting skills and a customer-focused approach to IT support.
- Experience in physically configuring and setting up IT devices.
- Experience with mobile device setup and configuration.
- Knowledge and experience of Microsoft applications.
- Working SQL knowledge
