IT Support Analyst

Job title : IT Support Analyst
Location : Melbourne
Job reference : 1070078
We have an Level 2-3 Support role with one of the largest providers of facility services in Australia across a broad range of industry sectors. 

Reporting to the GM of IT, the IT Support Analyst will work together with the other 2 analysts to provide top quality end-user support, while improving and maintaining the existing infrastructure and working on IT projects.

Some of the responsibilities will be as follows:
  • Providing Level 2/3 Support for all end-user issues including Office365, remote and on-premise, and meeting IT SLAs
  • Deployment of new user accounts and devices, upgrading of existing devices and software and SOE deployments.
  • Setup and troubleshooting of peripherals and equipment (laptops, monitors, iOS/Android devices, printers etc)
  • Asset/User/Helpdesk System Management
  • Writing, Improving and Updating documentation/processes such as quick reference guides, support documentation and user onboarding
  • Working with external providers to deliver solutions to users
  • Working on projects
Successful applicants will possess the following personal/technical skills;
  • Attention to detail and excellent written/verbal communication skills
  • At least 3 years’ experience providing Level 1/2/3 Support for 100+ users
  • At least 2 years’ experience with Windows Server, Active Directory Domain Configuration & Management (DNS/DHCP)
  • Office365, AzureAD, Exchange Management 
  • Ability to deal with all levels of customer
  • Excellent incident/problem-solving ability
  • A flexible attitude to working hours and types of task
  • High level of accuracy and attention to detail whilst maintaining efficient use of time
  • Knowledge and experience of Intune, Veeam, PRTG”
Please send in an application today so you don't miss out. This is an immediate start.