We have an Level 2-3 Support role with one of the largest providers of facility services in Australia across a broad range of industry sectors. 

Reporting to the GM of IT, the IT Support Analyst will work together with the other 2 analysts to provide top quality end-user support, while improving and maintaining the existing infrastructure and working on IT projects.

Some of the responsibilities will be as follows:

• Providing Level 2/3 Support for all end-user issues including Office365, remote and on-premise, and meeting IT SLAs
• Deployment of new user accounts and devices, upgrading of existing devices and software and SOE deployments.
• Setup and troubleshooting of peripherals and equipment (laptops, monitors, iOS/Android devices, printers etc)
• Asset/User/Helpdesk System Management
• Writing, Improving and Updating documentation/processes such as quick reference guides, support documentation and user onboarding
• Working with external providers to deliver solutions to users
• Working on projects

Successful applicants will possess the following personal/technical skills;

• Attention to detail and excellent written/verbal communication skills
• At least 3 years’ experience providing Level 1/2/3 Support for 100+ users
• At least 2 years’ experience with Windows Server, Active Directory Domain Configuration & Management (DNS/DHCP)
• Office365, AzureAD, Exchange Management 
• Ability to deal with all levels of customer
• Excellent incident/problem-solving ability
• A flexible attitude to working hours and types of task
• High level of accuracy and attention to detail whilst maintaining efficient use of time

Desirable

• Knowledge and experience of Intune, Veeam, PRTG”

Please send in an application today so you don't miss out. This is an immediate start.