As an IT Support Consultant, you will provide vital technical support across all levels of the business, ensuring smooth day-to-day operation of IT systems, devices, and services.

This hands-on role covers Level 1 and Level 2 support across desktop, mobile, AV, and network environments, while also contributing to process improvement and customer experience initiatives.

You'll be part of a collaborative Service Desk team focused on quality support, documentation, and timely resolution of IT issues.

This is an ongoing, permanent opportunity for you to grow your career, with regular opportunities for growth, learning and development provided as part of their organisational culture.

Key responsibilities include:

• Providing L1/L2 desktop, mobile, and AV support
• Managing service desk tickets, triaging incidents, and ensuring SLA compliance
• Supporting Microsoft 365, Active Directory, Windows OS, and network environments

Skills and experience:

• 2–3 years' experience in a Service Desk or IT Support role
• Strong technical skills in Microsoft desktop/server environments, Active Directory & Azure
• Excellent customer service and communication skills across all business levels
• Current Drivers license to travel between locations when needed

Desirable qualifications:

• Certifications in Microsoft, Cisco, or related IT areas
• Experience with VMware, SQL, Exchange, and basic networking/storage
• Level 3 exposure is advantageous but not essential

If you’re a proactive IT professional who thrives in a fast-paced support environment and enjoys delivering great customer outcomes, we’d love to hear from you.