We have an opportunity for an IT Helpdesk Officer to manage Level 2 issues and contribute to an organization's success.

Responsibilities include: 

• Management of incoming Level 2/3 IT requests 
• Providing Level 3 support and administration/operations of the  network, server and storage environments (Dell Hosts, VMWare Hypervisor, Windows Server/Exchange/SQL environments, Active Directory, etc)
• Continual improvement of IT processes & procedures 
• Communications with internal stakeholders
• Coordinate testing, management and installment of all equipment

Technical competencies

• 3-5 years experience at Level 3 support
• Microsoft Sever 2016 
• PowerShell experience- Desirable
• Active Directory 
• Virtualization-VMware 

Apply using the appropriate link or contact Ryan Lenton at rlenton@sharpandcarter.com.au