Our client, a global leader in financial and healthcare software solutions, is seeking an experienced Risk & Compliance Manager to lead the incident and complaints function within their Australian Transfer Agency division—the largest provider of unit registry services in the country.

Key Responsibilities:

• Lead end-to-end management of operational risk incidents and client complaints.
• Conduct investigations, root cause analysis, and implement corrective actions.
• Maintain compliance with APRA, ASIC, ATO, and internal policies.
• Collaborate with internal teams to embed a strong risk and service culture.
• Analyse risk data and prepare reports for senior stakeholders.
• Deliver training and support continuous process improvement.

About You:

• 5+ years’ experience in operational risk, incident management, or complaints handling within financial services, ideally in a managed funds environment
• Experience in Transfer Agency is highly regarded.
• Strong knowledge of financial regulations and risk frameworks.
• Excellent stakeholder engagement and problem-solving skills.
• Data-driven with strong reporting and analytical capabilities.

Why Apply?

• Work with a top-tier global organisation.
• Lead impactful risk initiatives within a high-performing team.
• Supportive culture with a focus on innovation and integrity.

More information:
lruddy@sharpandcarter.com.au
Adam Kumaraswamy: 0414 223 338