The Opportunity
This Membership Manager role is integral to the organisation’s strategy to better connect, retain, and support its 600+ strong national membership base.
You’ll lead the membership function end-to-end and work closely with the senior leadership team, committees, and communications professionals to enhance the member experience.
This is an ideal role for a confident, hands-on operator who is ready to take ownership, bring fresh ideas, and make a real difference in a small, passionate team.
Key Responsibilities
- Own the full membership lifecycle: onboarding, renewals, retention, and reporting
- Develop and implement strategies to drive engagement and value across all career stages
- Monitor and report on membership KPIs, satisfaction, and cancellation trends
- Build strong relationships with members, committees, and stakeholders
- Drive continuous improvement of services, communications, and support
- Contribute to major events, including a national congress and regional meetings
- Attend occasional in-person events (evenings/weekends, approx. 3–4 per year)
- Assist in collating feedback and insights to inform future programs
- A proactive, confident, and member-first customer service mindset
- Excellent communication skills, both written and verbal
- Strong time management and organisational capability
- High attention to detail and problem-solving instincts
- Experience with membership or CRM systems (iMIS ideal, not essential)
- Experience in associations, professional bodies, or healthcare preferred
- Purpose-led organisation supporting a valued professional group
- Join a close-knit, respectful and high-performing team
- Hybrid working (typically 1 day WFH once settled)
- High-trust culture and supportive leadership
- Opportunity to shape the role and improve member experience
- Involvement in national events and professional development initiatives
If you’re a team-oriented leader who thrives on building relationships and creating value for members, we’d love to hear from you.
