This role plays a critical part in ensuring funeral services are delivered seamlessly, safely and in line with company policies, values and quality standards. It is a hands-on leadership position suited to an experienced operations-focused manager who enjoys balancing people leadership, process improvement and operational accountability in a meaningful environment.
Remuneration & Benefits
- $85,000 + Super + bonus (could be flexible for right person)
- Additional overtime is regularly available, creating strong earning potential.
- Real career progression within a national organisation
- Comprehensive and extensive, tailored training and leadership development
- Supportive, collaborative team culture
- Purpose-driven work that genuinely makes a difference
- Well-designed, modern facilities and resources
Reporting to the Regional Manager, you will lead a team of approximately 5 operational staff and be responsible for the day-to-day operational performance of a single, high-volume site.
Supported by in-depth, tailored training and strong systems, you will ensure consistency across operations while fostering a positive, respectful and professional workplace culture.
Key focus areas include:
- Lead and coordinate daily operations, ensuring adherence to company policies, procedures and service standards
- Manage rostering, timetabling and resourcing to meet fluctuating service demands
- Oversee compliance, WHS and risk management requirements
- Monitor operational and financial performance, including labour costs and budget targets
- Provide coaching, feedback and performance management to operational staff
- Ensure assets, vehicles, equipment and facilities are maintained to presentation standards
- Support continuous improvement initiatives and cross-team collaboration
This role is open to experienced operations leaders from a range of industries, including logistics, hospitality, health, retail, airlines, real estate, community services, or similar.
You will bring:
- Proven leadership experience managing teams (essential)
- Strong operational mindset with attention to detail and compliance
- Confidence managing rosters, processes and performance metrics
- A calm, respectful and professional approach in sensitive environments
- Comfort working in environments involving grief and emotional situations
- A current unrestricted driver’s licence
If you are an experienced operations-focused leader seeking a stable, values-aligned role with long-term growth, we would love to hear from you.
