Finance & Insurance Sector | Tech-Driven Environment | Inner East Location
Are you a confident communicator who thrives in a fast-paced, phone-based role? Do you enjoy delivering exceptional service while identifying new business opportunities? Our client, a leading player in the finance and insurance space, is seeking a motivated Outbound Customer Service Specialist to join their growing team.
About the Role: This is a high-volume, outbound customer contact role where you'll provide support to existing clients while helping to grow the business through quality referrals.
Key Responsibilities:
- Make 100+ outbound calls daily using automated dialer tools
- Follow structured scripts and contact cycles
- Provide admin support on behalf of Broker teams:
- Requesting loan statements
- Updating customer details
- Supplying payout letters and documentation
- Educate customers on finance and insurance services
- Refer sales opportunities to Broker teams
- Guide customers through online car insurance processes
- Experience in high-volume outbound calling
- Comfortable using dialers, scripts, and structured workflows
- Strong multitasker – able to manage calls, emails, and CRM updates at once
- Tech-savvy and open to working with AI tools and automation
- Professional and friendly phone manner
- Proactive mindset with an eye for referral opportunities
- Competitive salary + bonus potential
- Full-time hours with stability and career growth
- A forward-thinking company embracing automation and AI
- Exposure to a wide range of finance and insurance products
- Ongoing training and onboarding support
- Inner Eastern Suburbs location – accessible and convenient
Apply now via the link or email edawson@sharpandcarter.com.au for a confidential chat.
