We’re working with a high-profile Queensland Government agency on the recruitment of an experienced Program Director to lead the delivery of a major, multi-year Technology Roadmap. This roadmap sets the agency’s digital direction across claims management, data, analytics, CRM, and AI, with multiple concurrent initiatives at varying stages of delivery.
This is a hands-on delivery role at program level, perfect for someone who thrives in a dynamic government environment and enjoys driving strategy through to execution across multiple streams.
The Role
You’ll be responsible for overseeing the successful delivery of a broad technology uplift program, ensuring alignment with the organisation’s strategic priorities and operational goals. This includes governance, reporting, procurement coordination, and leading engagement across internal and external stakeholders.
Key Responsibilities
- Lead and coordinate delivery of the agency’s 3-year Technology Roadmap
- Work across multiple delivery streams including claims platform enhancements, CRM, AI, and data/analytics uplift
- Engage closely with internal business leaders, stream leads, and central procurement/IT teams
- Prepare governance board briefings, business cases, funding requests, and executive updates
- Support full-market procurement processes and vendor engagement activities
- Track delivery performance, risks, and benefits, ensuring strong alignment to strategic outcomes
- Lead program reporting, cadence meetings, and roadmap delivery governance
- Strong track record delivering ICT and transformation programs within Queensland Government
- Proven program leadership across multiple concurrent streams (data, CRM, digital platforms)
- Excellent stakeholder engagement skills, able to influence at executive and stream lead level
- Confidence preparing and presenting board-level documentation and reporting
- Familiarity with Queensland Government procurement, governance, and compliance frameworks
- Exposure to claims, insurance, regulatory or service delivery environments is highly desirable
- Experience coordinating delivery in low-to-medium maturity environments with evolving structure
- Understanding of technologies like Appian, CRM platforms, analytics, or AI will be beneficial
- Hands-on, delivery-focused approach, not just top-down oversight
