Are you a client-focused professional with deep experience in financial services? This is your opportunity to step into a senior-level role with Australia's largest provider of unit registry services—delivering solutions to high-value clients in a dynamic and highly supportive team environment.

What You'll Be Doing:

As a Senior Client Support Consultant, you'll be the face of the business for a portfolio of key clients across the Custodian and Fund Manager space. You'll manage complex queries, drive service excellence, and play a crucial role in mentoring junior team members while working across departments to implement continuous service improvements.

Key Responsibilities:

• Own and manage a portfolio of strategic, high-value clients
• Resolve complex and escalated client issues with empathy and professionalism
• Guide and mentor junior team members
• Collaborate across compliance, operations, and IT teams to enhance service delivery
• Lead or contribute to key client service projects and process improvements
• Stay on top of industry regulations and ensure risk/compliance standards are upheld

What You'll Bring:

• 5+ years in financial services, ideally within funds management or operations
• Strong client relationship management skills
• Proven analytical and problem-solving abilities
• Knowledge of AML/KYC and transfer agency operations
• A client-first mindset with excellent communication and stakeholder management

Why Join Us?

• hybrid working model offering true flexibility 
• Supportive, collaborative, and high performing culture
• Leadership opportunities and career growth within a global industry leading firm. 
• $100,000 salary package plus great employee benefits

Be part of a team that values professionalism and innovation, while enjoying the flexibility you need to thrive!

Apply now to take the next step in your financial services career.