We are looking for an experienced Senior Service Designer to join a multidisciplinary team on a 6-month contract, starting immediately. This role will play a key part in shaping and improving complex services by applying strong user-centred and systems-thinking approaches.
The role As a Senior Service Designer, you will work across discovery and delivery to design end-to-end services that meet user needs while balancing business, policy, and operational constraints. You’ll collaborate closely with product managers, UX designers, researchers, engineers, and stakeholders across the organisation.
Key responsibilities
- Lead service design activities across complex, multi-channel services
- Plan and facilitate discovery, co-design, and mapping workshops
- Create and communicate service artefacts such as service blueprints, journey maps, and ecosystem maps
- Translate user insights into clear service concepts and recommendations
- Work closely with product, delivery, and operational teams to ensure designs are feasible and actionable
- Influence stakeholders and advocate for user-centred design practices
- Proven experience as a Senior Service Designer (or equivalent) working on complex services or in agile environments
- Strong background in service design methods
- Comfortable working in ambiguous environments and shaping problems
- Excellent facilitation and stakeholder management skills
- Able to start immediately or at short notice
- Duration: 6 months
- Start: Immediate
- Location: Sydney (hybrid working)
- Rate: Competitive day rate, commensurate with experience
- Work on meaningful, large-scale services
- Join a collaborative, multidisciplinary team
- Opportunity to make impact quickly in a senior role
To Apply
- Please click 'apply' button now.
