This is a rewarding leadership opportunity to step into a values-led, community-focused organisation with genuine impact.
You’ll lead a compassionate client facing team, drive service excellence, and foster a positive, inclusive culture in a role that balances people leadership, operations, and purpose.
Remuneration & Benefits
- $85,000 + Super + bonus (flexible for right person)
- Additional overtime is regularly available, creating strong earning potential.
- Real, long-term career progression opportunities
- Comprehensive and extensive, tailored training and leadership development
- Supportive, collaborative team culture
- Purpose-driven work that genuinely makes a difference
- Well-designed, modern facilities and resources
This is a hands-on leadership role responsible for the overall performance of a high-volume location. You will be supported by beautifully designed facilities, a collaborative leadership team, and very in-depth, tailored training to set you up for long-term success.
Key focus areas include:
- Leading, coaching and developing a team of 5+ through fortnightly 1:1s and regular support
- Driving a strong, values-led culture with a focus on care, professionalism and service excellence
- Building trusted relationships with families, community groups and key stakeholders
- Lead daily operations, rostering and resourcing to ensure smooth service delivery
- Manage operational and financial targets while maintaining exceptional customer service
- Engage with the local community to strengthen relationships and brand presence
- Support families with empathy and sensitivity during emotionally significant moments
- Monitor performance, conduct regular check-ins, and support ongoing development
- Maintain high compliance, administration and service standards
This role is open to leaders from service-driven environments, including hospitality, health, retail, airlines, real estate, community services or similar.
You will bring:
- Proven leadership experience (people management is essential)
- Empathy
- A compassionate, calm and professional communication style
- Confidence managing operations, rostering and performance targets
- Strong stakeholder and community engagement skills
- Comfort working in sensitive environments involving grief and loss
- A current unrestricted driver’s licence
If you’re a people-focused leader looking to move into a meaningful, stable and values-aligned role, we’d love to hear from you.
Apply today or reach out for a confidential conversation.
