Systems Engineer (Level 3)

Job title : Systems Engineer (Level 3)
Location : Perth
Job type : Permanent or Full Time
Salary : $100,000K - $120,000K + Super
Contact name : Ashton Goode
Contact email : agoode@sharpandcarter.com.au
Job reference : 1626196
Systems Engineer (Level 3)

We’re partnering with a well-established Managed Services Provider seeking a Level 3 Systems Engineer to join their high-performing team. Servicing businesses across Australia, they offer a wide range of IT solutions from managed services, cloud infrastructure, cybersecurity, to strategic consulting across multiple industries.

With a growing client base and demand for senior technical expertise, the business is expanding and looking for a passionate engineer to join them during this exciting phase.

The Role
As a Level 3 Systems Engineer, you'll provide a mix of remote and onsite support (WA-based clients) in a hybrid work setup. You’ll work across diverse technologies and play a key role in delivering expert support, improving systems, and mentoring junior staff.

Key Responsibilities:
  • Act as an escalation point for the service desk team on complex issues
  • Deliver Level 3 technical support (remote and occasional onsite)
  • Identify and improve inefficient processes
  • Monitor incident trends and contribute to automation efforts
  • Mentor and support junior team members
Technical Skills & Experience Required:
  • Minimum of 3+ years in a Systems/Support Engineering role
  • MSP experience is essential
  • Strong knowledge of Microsoft technologies (Windows Server, Azure, AD, Exchange, Intune, Azure AD)
  • Experiences across networking, firewall, virtualisation (ESXi), Backup and recovery solutions, and along with familiarity with 3CX.
  • Use of RMM tools and ticketing systems
  • Strong communication skills and a customer-first mindset
  • Have the ability to work and perform under pressure in time-critical scenarios
  • Valid C-class driver’s license and own vehicle
What’s in It for You:
  • A growing and fantastic working environment with a high performing team
  • Bonuses on offer for high performing team members
  • Significant recognition and rewards platform
  • A workplace that places value on attitude and initiative, providing opportunities for progression for individuals that put in the effort
  • Hybrid office / working from home arrangements
  • A vibrant social network