Team leader, Sales and Customer Experience

Job title : Team leader, Sales and Customer Experience
Location : Victoria
Job type : Permanent or Full Time
Job reference : 1481849
The company 
Our client partners with a wide range of leading Australian brands to assist customers in comparing, selecting, and saving.
The role 
In this leadership position, your main focus will be coaching and developing your team members to drive sales performance and ensure excellent outcomes for customers.
Responsibilities include:
  • Providing coaching, development, and guidance on performance, sales techniques, and relevant industry knowledge.
  • Optimizing individual and team performance and development according to company performance standards.
  • Motivating and engaging your team to enhance sales performance and deliver outstanding customer experiences.
  • Monitoring and maintaining consistently high-quality customer service through NPS.
About you:
  • You possess a genuine passion for coaching and developing others.
  • You have prior experience leading a team in a sales or customer service contact center environment.
  • You demonstrate care and concern for your work and teammates.
  • You have a proven track record of meeting and exceeding sales targets and KPIs, showing resilience when faced with challenges.
  • You are proficient in various software systems and comfortable navigating them.
  • Hybrid & Flexible Working
  • Professional Development opportunities
  • Recharge Days
  • Referral Bonus
  • Salary packaging options
  • Paid Parental Leave and Return to Work Bonus
  • Income Protection Insurance
  • Wellbeing Centre access
  • Employee Assistance Program
  • Rewards Platform
  • Annual high performance trip 
Of this role sounds like the role for you please APPLY NOW!