Temporary Employee Support

Welcome to the Sharp & Carter support hub for Temporary Employees.

2CloudNine is our Timesheet System. Whether you're just getting started with 2Cloudnine or need a refresher, this page will help you learn how to:

To ensure a smooth experience, we've created a step-by-step guide and included a comprehensive list of FAQs below.

Download the Full Step-by-Step Guide

For a detailed walkthrough on how to log in, enter timesheets or expenses, and manage your profile:

How do I access the Employee Portal?

You’ll receive a welcome email with your username, a temporary password, and a portal link. Simply follow the steps in the email to log in and set up multi-factor authentication. To complete this process, you’ll need to download the Salesforce Authenticator app on your mobile.

Why do I need the Salesforce Authenticator app?

This app is part of the multi-factor authentication process to keep your account secure from unauthorised access.

What if I forget my password?

Click on the “Forgot Password” link on the login page and follow the prompts to reset your password securely.

ADD SCREENSHOT HERE

How do I submit my timesheet?

Go to the Timesheets tab in the portal, fill in your start/end times, breaks, and notes. Click “Save” to draft or “Submit” to send it for approval.

What if I made a mistake with my timesheet?

Once submitted, the timesheet must be rejected by your approver before you can make any changes. If the timesheet has already been approved or you're unable to reach your approver, please contact support at admin@sharpandcarter.com.au to request a reset so you can make the necessary corrections.

What if I didn’t work this week?

Tick the “I did not work this period” checkbox to avoid automated reminder emails.

How do I know if my timesheet is approved?

You’ll receive an email once it’s approved. You can also see the status updated in the portal.

How do I submit an expense claim?

Navigate to the Expenses tab, create a new expense, enter the required details, upload your receipts, and click “Submit Report.”

Do I need supervisor approval before submitting expenses?

Yes. Always seek verbal or written approval before submitting any expenses to avoid processing delays.

What file types can I upload for receipts?

Where can I update my personal or banking details?

Select “My Profile” in the portal to update your name, contact information, emergency contact, bank details, TFN, and superannuation details.

Where can I view my payslips?

What should I do if the portal isn’t loading properly? (NOTE - THIS Q MAY CHANGE)

Try refreshing your browser, clearing the cache, or using a different device. If issues persist, contact the admin team.

Who do I contact for help?

Email us at admin@sharpandcarter.com.au or reach out to us using the link below.