Sharp & Carter are currently seeking expressions of interest for experienced Administrative Assistance to fill a variety of office-based assignments in the Southeastern suburbs. The ideal candidates will have demonstrated administration/ receptionist or face-to-face customer service experience.    Multiple roles located in Dandenong, Bayswater, Scoresby areas. All roles are with exciting reputable brands!    About the role  Are you an experienced Customer Service or Administrative professional who is keen to support a highly driven, collaborative and supportive team? We partner with a number of clients looking for experienced Customer Service and Administrators to join their teams. Best suited to an individual who has a great phone manner, exceptional communication skills, is thoroughly organised in their approach, has exceptional planning experience, and takes pride in their attention to detail and multitasking skills.     Responsibilities  Answering inbound calls  Data entry into CRM Supporting teams with various types of  admin support Diary management, coordinating meetings and schedules for the team  Setting up meeting rooms Assisting with catering  Other ad hoc duties  Skills / Experience  Experience working in a similar Admin/reception/ customer service role is desirable Computer literate - intermediate/advanced - MS office suite particularly Excellent communication skills and customer service skills - verbal and written Ability to work within a high volume, team environment  High degree of attention to detail  Discretion in relation to confidential information  Demonstrated ability to take initiative in problem solving and in exercising judgement  Ability to build rapport and professional relationships  About the client Sharp & Carter finds and attracts the best talent in the market and delivers people-focused solutions for some of Australia’s leading companies. These roles are with successful organisations across Business Support, FMCG, Financial Services, Manufacturing, Retail, Construction & Property.

The company: Sharp & Carter is partnering with a market leading e-commerce brand located in Moorabbin who are looking for a motivated, process improvement minded Customer Service/ Experience Manager to join this growing business.The role:  As the Customer Service Manager, you will play a crucial role in shaping and enhancing the overall customer service experience across our national customer base. You will lead and manage a team of 7 customer service professionals, establish and implement customer service policies, and collaborate with other teams to ensure a consistent and exceptional customer journey. Responsibilities: Implement customer service strategies to meet and exceed customer satisfaction goals. Lead, mentor, and motivate customer service team. Eg. setting KPIs for the team. Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of customer service operations. Implement training programs to enhance the skills and knowledge of the customer service team. Analyse customer feedback and data to identify areas for improvement and implement strategic initiatives. Resolve escalated customer issues and provide guidance to the team in handling complex cases. About you:  Proven experience as a Customer Service Manager or Customer Service Team Leader. Strong leadership and managerial skills with the ability to inspire and motivate remote teams. Excellent communication and interpersonal skills. In-depth knowledge of customer service and sales principles and practices. Analytical mindset with the ability to interpret data and implement process improvements. Experience in process improvement. Familiarity with customer service software and technology. Benefits: Local opportunity in Moorabbin, onsite parking. Discounts on products. Close knit team who work hard but enjoy a laugh. Supportive and trusting management style. Strong opportunity for further career development within a stable and rapidly growing company. Exposure to multinational brands. If this sounds like the role for you please APPLY NOW. For any further questions or a confidential discussion please email Amanda on acoad@sharpandcarter.com.au

About the role This is a Full-time, permanent opportunity for an upbeat, eager to learn; Administrative Assistant. This role is customer facing and requires 5 days in the office. Located in Frankston and working alongside a friendly, supportive and collaborative team working with a luxury brand. This role reports to the Dealership Principal.  Responsibilities First point of contact for customers in person and over the phone Answering and responding to all calls and queries Accounts payable  Accounts receivable Manage email inbox Providing admin support Liaising with key internal and external stakeholders  Data entry  Printing, filing, and scanning Ordering stationery and office supplies etc Ad hoc administrative duties as necessary  Skills / Experience Demonstrated success in a Administrative support/ reception role Ability to work within a high volume, busy team environment Excellent phone manner, communication skills and customer service Strong attention to detail Must be immediately available to start 5 days in the office About the companyLocal opportunity based in Frankston, originally family owned, now a globally recognised and renowned company in producing a luxurious touch giving them a competitive edge. To apply, please click on the link below!!For a confidential discussion about the role, please email Amanda on acoad@sharpandcarter.com.au

About the roleThis is a Full-time, permanent opportunity for an upbeat, professional Administrative Assistant to support the Sales team in this forward thinking company located in Bayswater. This is a position is best suited to someone who has experience providing admin support to a wider team. Responsibilities As an admin support to the Sales team, working with 1 other administrator, you will liaise with all internal and external stakeholders, assisting with general enquiries and providing quality administrative assistance to the team as required such as: Managing the sales inbox Maintaining effective communications with clients i.e checking orders, resolving issues Updating the CRM ensuring client details are correct and up to date Booking and scheduling of team's meetings  Manage and update office documents/ data base  Responding to queries from staff.  Set up of rooms for meetings/functions Other ad hoc duties where directed   Skills / Experience  Experience working in a similar Administrative support position is highly advantageous  Computer literate to intermediate level including (MS office suite and CRM ideal not essential) Exceptional phone manner, communication skills and customer service skills are a MUST. Ability to work within a high volume, team environment, manage conflicting priorities Demonstrated ability to take initiative in problem solving and in exercising judgement  Benefits  Career progression pathways eg. into a Sales position Parking on-site IT equipment provided  Extensive training/ onboarding program Positive team culture ie. team building activities and incentives  About the clientOur client is highly reputable in the manufacturing industry, being around for half a century, the pride themselves on being a family owned and operated business seeing much success in the specialisation while maintaining this feel through their culture. Located in Bayswater this organisation is looking for an experienced, friendly and professional Admin Assistant to join their successful and energetic team!How to Apply If this role sounds like the right next step in your career please APPLY NOW! To apply please follow the link below or for a confidential discussion please contact Amanda Coad at acoad@sharpandcarter.com.au

About the role:  This is a unique and challenging role that will be a combination of a Customer Service specilialist, who will also providing executive support to c-suite.This role would be best suited to a senior administrator looking to take the next step and get exposure into the executive supportive space.  Key responsibilities:  Providing first point of contact customer service/ reception Supporting C-suite with; diary management, email and travel management   Schedule meetings  Support inbox Writing and formatting confidential documents and presentations on behalf of  C-suite Streamline all meetings in preparing all material, speeches, presentations, agendas and action items, as well as taking minutes and actioning follow ups  Act as the main point of contact between the CEO and the senior leadership teams and be able to identify high priority internal and external stakeholders  Provide general administrative support other ad hoc tasks as directed  Skills / Experience:  Strong admin, reception, customer service experience Excellent written and verbal communication skills and the ability to draft and send correspondence on the behalf of your executive  Experience in minute taking and secretarial duties is highly regarded Dedicated to work with exceptional organization skills, and the ability to follow through on all matters  Ability to work autonomously, be proactive, and think outside the box when faced with issues  Sound judgement and morals with personal integrity, and the ability to remain calm under pressure  Exceptional organisational and time management skills, you will have the ability to prioritise multiple tasks without compromising on quality or efficiency. Working With Children Check and Police check or willing to obtain About the client:  Our client is an national business with offices located throughout the country.Working from the Clayton office for this not-for-profit organisation.They are a leader in their industry and feel passionately about their purpose, they are looking for someone who holds similar values.  To apply please follow the link below or for a confidential discussion please contact Amanda Coad on acoad@sharpandcarter.com.au *due to the high volume of applicants, only shortlisted candidates will be contacted for a further discussion

About YouYou are a positive and proactive worker who enjoys working in a fast-paced and challenging environment. You must be autonomous and quick to learn, with a solution-focused approach to solving problems. Plans for multiple permanent full time opportunities coming up, ranging across the Customer Service, Reception and Administration space. If you have excellent phone or face to face customer service, administration or reception experience - we want to hear from you!!ResponsibilitiesWe are seeking experienced Customer Service and Administrators who are multi-skilled. Typical responsibilities include but are not limited to; Liaising with key internal and external stakeholders Answering high volume calls and emails Updating and maintaining internal databases Extensive data entry Filing, printing and scanning Booking and coordinating video conferences Virtual training and meetings Skills / Experience Experience working in a Customer Service/Administration role is essential Computer literate to intermediate/advanced level of MS office suite, particularly excel. Excellent telephone manner, communication skills and customer service Ability to work within a high volume, team environment Discretion in relation to confidential information Good written communication skills Demonstrated ability to take initiative in problem solving and in exercising judgement Must have working rights About the Company  Sharp & Carter finds and attracts the best talent in the market and delivers people-focused solutions for some of Australia’s leading companies. These roles are with successful organisations across Business Support, FMCG, Financial Services, Manufacturing, Retail, Construction & Property.