Account Manager | Pharmaceutical | Clinical Trials

Job title : Account Manager | Pharmaceutical | Clinical Trials
Location : Melbourne
Contact name : Stuart Smyth
Job reference : 1113510
Working alongside the General Manager, you will manage a select group of customer accounts and also be responsible for the end-to-end customer order to delivery process. You will work closely with suppliers in order to obtain information on supply availability of pharmaceutical products to provide a high level of services to our customers for each enquiry / project.

The main functions of this role include the following:
  • In conjunction with the General Manager & Finance Commercial Manager, develop and execute Account Management Plan for a portfolio of customers
  • Collate required information from various sources to form appropriate responses to customers regarding enquiries
  • Manage the end to end process for customer orders from quote to delivery
  • Liaise with suppliers for relevant inventory enquiries
  • Monitor customer orders to ensure on-time delivery to customers
Qualifications and skills for this role:
  • Customer service experience OR Relationship management / Internal Account Management experience
  • Pharmacy or regulatory industry experience highly desirable