Position Purpose

The Key Account Coordinator plays a critical role in supporting key customer accounts and the broader Sales team by ensuring seamless order execution, proactive customer service, and strong internal coordination. This role is designed to protect and grow customer relationships by delivering a consistently high standard of operational and administrative support, allowing Account Managers to focus on growth and commercial outcomes.

Key Responsibilities

Key Account Support

• Act as a day-to-day contact for allocated key accounts, supporting order management and customer enquiries.
• Build strong working relationships with customers through responsive, accurate, and solutions-focused service.
• Support Account Managers with pricing updates, product information, promotions, and account administration.

Sales Administration & Order Management

• Process customer orders accurately and efficiently through internal CRM / order management systems.
• Prepare quotes, order confirmations, and relevant sales documentation.
• Track order status, manage backorders, and coordinate delivery updates with customers.

Sales Team Enablement

• Provide administrative support to the Sales and Account Management team.
• Maintain accurate customer records, pricing, and product data in CRM.
• Assist with sales reporting, pipeline tracking, and account performance summaries.

Cross-Functional Coordination

• Liaise closely with Operations, Warehouse, and Logistics teams to ensure timely and accurate order fulfilment.
• Work with Finance on invoicing queries, credit requests, and account reconciliations.
• Support Marketing initiatives by coordinating product launches, customer communications, and promotional activity.

Data, Reporting & Continuous Improvement

• Prepare regular reports on account activity, sales performance, and operational metrics.
• Ensure data integrity across customer, pricing, and product systems.
• Identify recurring issues or opportunities for process improvement and escalate appropriately.

Skills & Experience

• Experience in a sales support, key account coordination, or customer service role.
• Strong organisational skills with high attention to detail.
• Excellent communication and relationship-building skills.
• Customer-first mindset with a proactive, problem-solving approach.
• Proficiency in CRM systems and Microsoft Office (particularly Excel).

This role provides a strong pathway into roles such as Senior Key Account Coordinator, Account Manager, Sales Operations, or broader commercial roles within the business.

Company Overview

Founded in the 90's and still privately owned. The company has grown to be a premium brand in the wholefood and snacking space. A move into improved warehouse and distribution facilities have helped the business supply customers the highest standard of service with even more efficiency. In 2005, the company’s products became available overseas – a proud moment in the company’s history.
Today, the business employs over 100 Australians across all states of the country. The team is made up of dedicated staff, partnering with Australian and international farmers and producers to supply products of the highest quality.

For more information and a confidential discussion please feel free to contact Max Harrison - Consultant on 0447734663.