About the Role
- Process and submit government rebate claims accurately and efficiently, ensuring all required documentation, forms, and photos are uploaded correctly.
- Follow up on missing information or signatures, occasionally liaising with internal teams or customers to resolve issues.
- Support the admin team and wider customer service functions across the business as needed.
- Assist in keeping rebate submissions on track and help the team recover any backlogs, ensuring no opportunities for rebates are missed.
- Translate technical or system feedback from other teams into actionable steps for processing claims.
- Strong attention to detail and organisational skills.
- Comfortable using multiple systems and quick to learn new platforms (CRM experience is a bonus).
- Proactive, reliable, and solutions-focused, able to take initiative without constant supervision.
- Excellent communication skills, both written and verbal, and a team player who enjoys helping colleagues.
- Previous experience in claims administration, insurance, rebates, or similar processes is highly desirable but not essential.
- You’ll be part of a supportive, fast-paced admin team led by an experienced manager.
- Work closely with coordinators and other admin staff to ensure smooth operations.
- The team culture is collaborative, welcoming, and supportive, making it easy to settle in quickly.
- Mon–Thu in-office, with the option to work from home on Fridays.
- 3-month temp contract with an early December start.
- Company shutdown for Christmas: 19 Dec – 5 Jan.
- Opportunity to demonstrate your skills and potentially contribute to other areas of the business depending on performance.
