About the Role:
 
This fast-paced position places you at the centre of the order and production process, supporting key accounts and internal teams to ensure orders move seamlessly from request through to delivery. Working closely with the Key Account Manager and wider operations team, you’ll play a critical role in coordinating customer orders, managing artwork and proof approvals, and ensuring all documentation and processing steps are completed accurately and on time.

Key Responsibilities:

• Act as the day-to-day contact for a portfolio of key clients, maintaining strong and professional relationships.
• Manage order receipt and job set-up, ensuring all customer orders are correctly entered and relevant documentation is prepared.
• Process order confirmations and work tickets, coordinating internal requirements to ensure production deadlines are met.
• Coordinate proof requests and artwork management, working closely with internal teams and clients to ensure approvals are completed accurately.
• Maintain and update order status reports, job files, and customer records to ensure full visibility across teams.
• Assist with quote requests, sample sourcing, and order tracking where required.
• Work collaboratively with sales, production, and logistics teams to meet delivery KPIs and client expectations.

Skills & Experience:

• Previous experience in administration, order processing, customer service, or key account support.
• Experience within manufacturing or FMCG environments will be highly regarded.
• Strong organisational skills with excellent attention to detail and the ability to manage multiple orders simultaneously.
• Confident communicator with strong written and verbal skills.
• Comfortable using Microsoft Excel and internal systems to manage order and client data.

About the Company:
 
Our client located in Croydon is a well-established and highly respected manufacturing business, known for delivering quality products and maintaining long-standing partnerships with leading brands. They foster a collaborative and supportive culture where employees are trusted, valued, and encouraged to grow.