An exciting opportunity exists for an experienced and commercially minded Branch Manager to lead the day-to-day operations of a busy branch within a market-leading automotive services business. This is a hands-on leadership role where you’ll take full ownership of operational performance, customer experience, and branch profitability.
With responsibility for a high-performing team, you will drive customer satisfaction, operational efficiency, and financial outcomes while ensuring a safe and compliant work environment. You’ll play a pivotal role in strengthening key industry relationships and delivering a service that sets the benchmark for quality and reliability.
This is an ideal opportunity for a motivated leader with strong commercial acumen and people management experience, looking to make a real impact in a dynamic, customer-first environment.
Duties
- Oversee day-to-day branch operations, ensuring seamless service delivery and adherence to company standards
- Take full P&L ownership at branch level, managing revenue, costs, and profitability to achieve business targets
- Monitor and deliver against performance metrics, including quality assurance, vehicle utilisation, and productivity
- Lead, coach, and develop a team of Customer Service Representatives, Fleet & Operations Coordinators, and Relationship Executives
- Strengthen referrer and partner relationships, ensuring trust, loyalty, and service excellence
- Champion a safety-first culture, maintaining compliance with Work Health & Safety (WHS) standards
- Collaborate with other Branch Managers and leadership teams to align on business strategies and best practice execution
- Drive employee engagement and performance through coaching, training, and continuous improvement
- Proven leadership experience
- Proven ability to manage operations, optimise performance, and deliver financial results at a branch or site level
- Strong understanding of the automotive repair, insurance, or rental/fulfilment industries (preferred)
- Financial and commercial acumen with experience managing P&L, budgets, and operational metrics
- Excellent people leadership skills, with a track record of building and developing high-performing teams
- Strong relationship management skills, with the ability to influence and collaborate across stakeholders
- Clear and confident communicator, both written and verbal
This business is a recognised leader in the automotive sector, delivering innovative mobility and accident replacement vehicle solutions across Australia and New Zealand. With a customer-first mindset and a strong commitment to quality, safety, and continuous improvement, they are dedicated to providing world-class service while building lasting relationships with partners, referrers, and the community.
How to Apply Click APPLY or contact Brodie Steele, Consultant on 0473 471 921 for a confidential discussion.
