Business Analyst

Job title : Business Analyst
Location : Perth
Job type : Permanent or Full Time
Salary : 125,000-130,000 plus super
Contact name : Mairead Clarke
Contact email : mclarke@sharpandcarter.com.au
Job reference : 1612210
We're looking for a hands-on, proactive Business Analyst to help drive a major transformation project. This is a unique opportunity to leave your mark on the business by shaping processes, owning change, and supporting digital transformation from the ground up.

Key Responsibilities
  • Business Process Mapping: Collaborate with stakeholders to map current and future-state processes; work closely with developers and fellow BAs to bridge the gaps.
  • System Transition Support: Play a central role in moving from a legacy system to Microsoft Dynamics—capturing requirements, identifying gaps, and facilitating end-to-end change.
  • Stakeholder Engagement: Proactively elicit and validate requirements, even with limited business access, ensuring the system reflects true operational needs.
  • User Training & Documentation: Create clear training materials, facilitate sessions, and ensure knowledge transfer across teams.
  • Level 3 Support & Ticket Analysis: Investigate system issues, analyse support tickets, and define functional change requirements to support development and troubleshooting.
  • Cross-functional Collaboration: Partner with developers, support teams, and other BAs to ensure delivery of business value.
Key Skills & Tools
  • Strong experience with Jira, Confluence, and Microsoft Visio
  • Proficient in business process mapping techniques and tools
  • Experience supporting CRM migrations or working with Microsoft Dynamics is a plus