Responsibilities
- Liaise with business stakeholders, tech teams, and vendors to capture and validate system requirements.
- Develop user stories, acceptance criteria, and Agile artefacts (e.g. via Azure DevOps).
- Work with UI/UX designers to modernise interfaces and optimise user flows.
- Facilitate workshops, lead SME discussions, and present system showcases.
- Trace requirements through delivery, testing, and outcomes.
- Support the PM with planning, risk/issue tracking, and stakeholder engagement.
- Assist during testing, training, and go-live—including change and helpdesk support.
- Manage scope changes and ensure accurate, up-to-date documentation.
- 8+ years' BA experience, ideally within large/complex organisations.
- Strong Agile delivery experience – user stories, sprint cycles, DevOps tools.
- Comfortable working across UI/UX, developers, and testers to align delivery with business needs.
- Experience with user interface upgrades or digital front-end redesigns.
- Excellent stakeholder engagement and communication skills.
- Skilled in BPMN process modelling and BA documentation tools.
- Able to work independently and thrive in fast-paced project teams.
- Understanding of compliance and data governance.
- Government experience highly regarded.