Claims Advisor - Workers Compensation

Job title : Claims Advisor - Workers Compensation
Location : Brisbane
Job type : Permanent or Full Time
Contact name : Haylea Smith
Contact email :
Job reference : 1440759
The Position

As the Claims Advisor, you will actively contribute to the achievement of workers' compensation and injury claims / chase management strategies, predominantly within the Queensland self-insurance scheme. This position reports to the Team Leader and will offer three days working from home and two in the head office based in an inner CBD suburb.

Key Responsibilities
  • Management of an end-to-end claims portfolio in accordance with the QLD Workers' Compensation and Rehabilitation Act 2003 and requirements of the industry self-insurance license;
  • Interpret relevant legislation and provide advice to claimants and other stakeholders regarding entitlement of workers' compensation;
  • Provide education to managers and staff to ensure they understand their rights and responsibilities in relation to workers' compensation and injury management including relevant policies and processes;
  • Facilitate discussions with the Senior Rehabilitation Advisor regarding the approval of reasonable rehabilitation expenses required to enable effective outcomes for injured workers;
  • Maintain excellent customer service and build and maintain effective relationships with key internal and external stakeholders.
Skills & Experience
  • Demonstrated end-to-end claims and/or rehabilitation case management experience, ideally within the QLD workers' compensation scheme;
  • Qualifications in injury management and rehabilitation or other equivalent discipline, or significant experience deemed the equivalent;
  • In date or ability to attain a current Federal Police Clearance;
  • Ability to provide high quality administrative claims and rehabilitation support combined with strong time management skills.
The Organisation

Our client is an Australian owned and operated not-for-profit with a rich history in providing healthcare and aged care services for over 200 years. They have a strong ethos in ensuring their customer can live a life of fulfilment. Our client holds safety to a very high standard and are a safety focused organisation.

How to Apply 

If your next move aligns with this position, please apply directly using the link below and attach an updated copy of your resume. For a confidential discussion around your career or more information on this role, please contact Haylea Smith at