• Located in their Richmond office close to public transport
• 3 month temporary assignment 
• Attractive hourly rate 

  
Position Description:

The role is specifically focused on timely collections. You will play a crucial role in contacting customers who have failed to pay their energy costs in a timely manner.  The role will require accurate collection of outstanding payments from our customers.

Your responsibilities will include, but not be limited to:

• Following up on outstanding debt & overdue payments with customers efficiently and politely
• Account reconciliations
• Providing high level of customer support to provide a clear understanding of billings and adjustments 
• Clearing back logs and resolving issues that may arise around work flow 
• Establishing payment plans and arrangements with customers
• Maintaining positive relationships with internal and external stakeholders 
• Complete business reporting requirements for both internal & external stakeholders

Ideal Candidate:

You will have prior experience in a similar collections based role, as well as the following skills and attributes:

• Impeccable communication skills, both verbal and written
• Energy background
• Confidence in making high volume calls on a daily basis 
• Excellent problem solving and negotiation skills
• Exceptional organisational and time management skills with the ability to meet deadlines
• Possess an empathetic, resilient and positive can do nature

Additional Benefits:

You will get the opportunity to work in a growing and successful environment.

• Immediate start
• Attractive hourly rate dependent on experience 
• Office located in Richmond close to public transport 
• Opportunity to work within a great organisation 

  
To Apply:

To apply online, please click the appropriate link below. Alternatively, for a confidential discussion, please contact Nicola McLennan at nmclennan@sharpandcarter.com.au