A well-established business based in Scoresby is seeking a Customer Service Administrator to join their team. This role is central to managing customer enquiries and service requests, ensuring a professional and efficient experience from initial contact through to resolution. You’ll act as a key point of contact for customers, coordinating internal teams and maintaining clear communication at every stage.
Key Responsibilities:
- Act as the first point of contact for customer service enquiries.
- Log, track, and update all customer interactions within internal systems.
- Coordinate service requests, appointments, and follow-ups with internal teams and customers.
- Maintain regular contact with customers, providing updates and managing expectations.
- Respond to enquiries in a timely and professional manner.
- Provide administrative and coordination support to internal stakeholders.
- Previous experience in a customer service or administrative role.
- Strong communication skills and a professional phone manner.
- Ability to manage multiple requests and work calmly under pressure.
- High attention to detail with accurate data entry skills.
- Confident handling customer enquiries, including more complex matters.
- Positive attitude, adaptable, and comfortable working both independently and within a team.
Our client is a respected organisation with a strong focus on customer experience and operational excellence. They offer a supportive team environment and an opportunity to build long-term skills in a stable and well-structured business.
