With significant year-on-year growth and a collaborative, down-to-earth culture, this business is seeking a Customer Service & Sales Admin Team Leader to help streamline customer operations, support logistics, and lead a small, capable team in a hands-on environment.
The Opportunity In this full-time, on-site role, you’ll lead day-to-day customer service operations — including order processing (via phone, email, CRM, and Fresho), logistics coordination, and internal communications between sales, operations, and hauliers.
You’ll also help support broader business administration, improve systems and processes, and play a key part in delivering excellent service to customers across the country.
Key Responsibilities:
- Oversee and process 50–200 daily orders across multiple platforms (email, phone, CRM, Fresho)
- Coordinate with hauliers and internal ops teams to meet strict delivery timeframes
- Resolve customer queries and follow up on delivery issues
- Maintain and support CRM usage for the sales team
- Support system improvements across customer service and order management
- Train and onboard new team members as the business continues to scale
This role is perfect for someone with a strong background in sales admin or customer service, who enjoys leading by example and thrives in a fast-paced, hands-on environment.
You will bring:
- A proactive mindset and ability to troubleshoot on the fly
- Excellent verbal and written communication skills
- Strong attention to detail and comfort working with data
- The ability to manage multiple priorities calmly and efficiently
- Experience using CRM systems and/or platforms like Fresho (ideal but not essential)
- Full Australian working rights
- $85K – $90K + Super (depending on experience)
- Stable, full-time role with – hours are 8:00–4:00 or 8:30–4:30
- A collaborative team with a genuinely supportive and friendly culture
- Easy access to Sydenham Station and the Metro
- Join a non-corporate, high-growth business where your voice is heard
