Customer Service Officer

Job title : Customer Service Officer
Location : Melbourne
Job type : Permanent or Full Time
Salary : + super
Contact name : Amanda
Contact email :
Job reference : 1507338
We're seeking a dynamic Customer Service Consultant – Chinese Speaking to join our clients team and represent them with enthusiasm and professionalism.  
As the face of their company, you'll provide exceptional service to their diverse clientele, including Wellness Advocates fluent in Chinese and English. 

  • Create a welcoming and positive customer experience at the front desk. 
  • Respond to phone inquiries and direct calls efficiently. 
  • Assist customers with orders, inquiries, and product information. 
  • Provide personalized recommendations and upsell our products. 
  • Maintain the appearance of the reception area and assist with directing visitors. 
  • Support event coordination and in-house projects. 
  • Handle customer orders accurately and process payments securely. 
  • Demonstrate proficiency in product knowledge and our internal systems. 
  • 2-3 years of customer service experience. 
  • Fluent in English, Mandarin Chinese; with proficiency in reading, writing, and speaking. 
  • Familiarity with WeChat communication platform preferred not essential 
  • Strong computer skills, including MS Office Suite. 
  • Excellent organizational and multitasking abilities. 
  • Positive attitude with a focus on exceeding client expectations. 
  • Ability to work independently and collaboratively in a fast-paced environment. 
  • Comprehensive health and wellness benefits  
  • Opportunities for professional development and growth within the company. 
  • Friendly and inclusive work environment that values diversity. 
  • Employee discounts on our premium products. 
About the Client: 

Our client is a leading provider of wellness products, dedicated to promoting natural solutions for health and well-being.  
They are looking for an enthusiastic customer service representative who will represent their brand to the fullest. If this sounds like you, we’d love to hear from you! 
To apply please follow the link below or for a confidential discussion please email Amanda Coad on