We’re partnering with a well established organisation to find an experienced Desktop Support Engineer (Level 1 & 2) to join a growing internal IT team. This is a hands-on role supporting a diverse user base across corporate, warehouse and manufacturing environments, offering strong exposure to both on-site and remote support.
In this position, you’ll be responsible for delivering high-quality Level 1 and 2 support, ensuring users are supported efficiently and professionally across hardware, software and network-related issues.
Key responsibilities include:
- Providing Level 1 & 2 helpdesk support both onsite and remotely
- Managing incidents and service requests via Jira Service Management
- Installing, configuring and maintaining end-user hardware and applications
- Supporting user onboarding, access management and device setup
- Troubleshooting issues across Windows, Microsoft 365, networking and peripherals
- Escalating complex issues to third-level support where required
- Maintaining accurate documentation and asset registers
- Contributing to continuous improvement initiatives and IT best practice
- Delivering ad-hoc user training and promoting self-service where appropriate
- 2+ years’ experience in a Level 1 & 2 desktop or IT support role
- Strong experience supporting Microsoft environments (Windows, M365, Teams, SharePoint)
- Hands-on experience with Azure AD, Windows Server and endpoint management tools
- Solid networking fundamentals (TCP/IP, VPNs, patching, connectivity)
- Experience supporting laptops, desktops, printers, mobile devices and peripherals
- Exposure to SCCM/MECM, Endpoint Manager and security tooling
- Excellent communication skills and a proactive, team-focused approach
- Experience supporting warehouse or manufacturing environments
- Exposure to backup solutions (e.g. Veeam)
- VoIP or SD-WAN experience
- Join a stable organisation with a strong internal IT culture
- Work closely with the business and see the impact of your work daily
- Broad technical exposure across modern Microsoft technologies
- Supportive, experienced IT team with a strong focus on user experience
