About the Role:

Fantastic opportunity for a strong eCommerce candidate looking to make a real impact with a well loved and respected Australian Retailer. The successful candidate will:

Key Responsibilities:

• Management of business website along with their agency, with a focus on ongoing improvements to better meet audience needs and drive engagement and customers in-store and online
• Full P&L management of the website and Online store.
• Driving sales and profitability of the Online store.
• Reporting and analysis of all main KPI’s to maximise profitability.
• Ensuring the merchandising, promotions and product availability
  effectively drive sales and conversion.
• Lead enhancement projects for Ecommerce and fulfilment to maximise
  efficiency.
• Take ownership of email marketing and automation initiatives. Strategically plan, build, and refine automated email journeys that support customer retention and engagement. Collaborate cross-functionally to ensure automations align with broader marketing objectives.
• Manage the website pages to ensure best practice UX.
• Oversee the Digital marketing strategy to ensure effective ROAS.
• Manage the relationship with external Digital agencies to ensure most
  effective SEO, CRO & SEM plans and tactics.
• Manage Online order fulfilment to constantly refine costs and delivery
  lead times.
• Drive the company’s Omni channel strategy and ensure effective, timely and to budget roll out of all functionalities.
• Oversee the development, implementation, and ongoing improvement of the CRM strategy, aimed at enhancing customer relationships through personalised experiences.

Key Skills Required:

• 5 years' experience in an eCommerce role, most favourably within a Retail or B2C environment;
• Strong commercial focus to deliver sales results;
• Strong experience across CRM & Email Marketing
• Solid understanding of eCommerce metrics and analytics data;
• Ability to draw insights and make recommendations and implement changes to online store to maximise sales, conversion rate, average order value;
• A positive, collaborative and solutions-focused attitude.

How to Apply 

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Adam Parle on aparle@sharpandcarter.com.au