About the Role

Our client is looking for a proactive and highly organised General Administrator and Customer Service officer to join their growing team. This is a hybrid working role, perfect for someone who thrives in a fast-paced environment and can take ownership without constant direction. You’ll be handling everything from inbox management of 2 company Directors, to customer service, to invoicing, purchase orders, and process improvement.
If you’re tech-savvy, detail-oriented, and enjoy working with strong personalities, this could be the role for you!

Responsibilities

• Manage customer inquiries via phone and email, providing top-tier service
• Take charge of inbox management, staying up to date with deals and customer follow-ups
• Process purchase orders, billing, and invoicing
• Support the team with admin tasks, ensuring smooth daily operations
• Implement and manage a CRM system to streamline processes (currently none in place)
• Independently solve problems and execute ideas, rather than waiting for direction
• Work closely with internal stakeholders, including managing expectations with leadership
• Stay adaptable in a business with no formal office structure—100% remote flexibility required

Skills & Experience

• Prior experience in customer service and administration is essential
• Strong ability to work independently and get up to speed quickly
• Tech-savvy with experience in CRM or a willingness to introduce one
• Excellent attention to detail and organisational skills
• Ability to manage challenging stakeholders and adapt to a direct communication style
• Flexible, solutions-driven, and not afraid to take initiative
• A strong communicator who can balance professionalism with a casual, fast-moving work culture

Benefits

• Flexible Hybrid working environment
• Join a growing company with plenty of opportunities to make an impact
• Freedom to introduce new ideas and execute them

About Our Client

Our client is an innovative start up business focused on sustainable solutions. They are growing rapidly and need someone who can jump in, take ownership, and help keep things running smoothly. If you’re someone who enjoys working autonomously and can handle a bit of a no-filter work environment, this role is for you!

** Please note only successfully shortlisted candidates will be contacted for a further discussion. We also aren't accepting email applications at this time **