Head of Customer Experience and Digital Content

Job title : Head of Customer Experience and Digital Content
Location : Sydney
Job type : Permanent or Full Time
Salary : $170,000 base + super + bonus
Contact name : John Corrigan
Contact email : jcorrigan@sharpandcarter.com.au
Job reference : 1444388
  • Once in a career opportunity to join this leading B2C Services Brand | CBD based
  • Lead & Develop a world class Customer Experience & Engagement Strategy
  • $170,000 B + S + Bonus | High performing & Caring Culture | Lead a team of 4/5

About the role
Reporting to the General Manager of Customer Experience, this is a newly created role where you will look after all customer experience and engagement activities. You will have a small team of 4 reporting into you and your leadership is style is one of support and inclusion whilst setting high standards and being customer obsessed!  You will be responsible for managing the end-to-end digital experience across our products.

You will also do the following:
  • Play a key role in driving the strategy, shaping the team and scaling both our ambition & delivery of engaging customer experiences that create value for both business and customer
  • Drive customer engagement and lead generation through delivering seamless customer experience design and content strategies that excel
  • Lead the company’s voice of customer programs to ensure we are continuously listening to and responding to the voice of our customers
  • Lead and mentor a team of UX and UI designers. Providing design direction and developing a design frameworks
About you and what you need
  • Proven Experience in Digital organisations with a track record of improving the Customer Experience. You will more than likely come from a large complex organisation across B2C Services such as Financial Services, Telco, Fintech, Retail, Utilities, Insurance and Entertainment
  • Experience developing and executing end-to-end customer experience strategies that drive revenue growth
  • Experience in a senior position managing multidisciplinary teams
  • Experience collaborating across senior leadership teams to deliver customer enhancement programs
  • Deep experience and knowledge in digital design both UX and UI, research and HCD methodologies.
  • Experience with design systems both creation and governance
  • Expertise in digital content strategy, search and implementation

About the company
This is an ASX listed B2C Services Brand with a reputation of excellence in everything it does. They are customer obsessed and equally obsessed with developing, nurturing and caring for their people too. They have an culture of inclusion and collaboration and if you align with these values please apply.

How to apply
Apply now through the link below or email your CV ASAP to John Corrigan at jcorrigan@sharpandcarter.com.au