Help desk Support analyst

Job title : Help desk Support analyst
Location : Melbourne
Job type : Permanent or Full Time
Job reference : 1250660
The Role: 
Join an exciting Melbourne CBD based organisation as a help desk support analyst to provide front line level 1 support for problem determination, resolution and escalation.
You will be the first point of contact via phone calls, emails and tickets. 
You have the opportunity to be a conduit between business users and resources to ensure a high level of reliability of business systems and infrastructure.

Your responsibilities include:
  • Ensures customer satisfaction by providing prompt effective service both in person and remotely in a courteous and professional manner;
  • Ensures the Helpdesk ticketing system is used to manage requests and problems.
  • Monitor calls being managed by IT support, takes ownership to expedite resolutions and expedites calls as required;
  • Is comfortable working with all staff;
  • Is able to monitor the security and integrity of the core network and applications.
  • Works with business managers to ensure the seamless transition of new users and exiting users on the network.
Your Key Skills & Experience:
  • Will only consider candidates with 2-4 years experience in a related field. 
  • Proven experience supporting an MS Stack, including O365, sharepoint, Exchange, Dynamics & more. 
  • Is proactive at addressing issues, working within the IT standards and assisting others.
  • Is responsive to customer requests and has the ability to prioritize requests, in order of importance, as they arise;
  • Is proactive with customers and follows up where necessary without prompting;
  • Hunger to learn and adapt to new technologies
  • Excellent communication skills - both written & verbal.
  • Meets company values