This is an urgent temporary requirement (approximately 1 month initially, with strong potential to extend or convert to permanent)
You’ll join a busy administration function supporting rebate lodgements and installation coordination. When a customer proceeds with a quote, you’ll coordinate the entire installation process from start to finish - ensuring everything runs smoothly behind the scenes.
From booking installations for the sales team, organising subcontractors, arranging product deliveries and managing compliance documentation, through to customer communication and certificate submissions - you’ll own the job end-to-end.
It’s a fast-paced, phone-based coordination role. Think more along the lines of claims or case management rather than traditional administration.
Key Responsibilities
- Manage end-to-end installation and service jobs
- Liaise directly with customers, particularly on more complex installations
- Conduct outbound calls to subcontractors and technicians
- Coordinate scheduling, pricing variations and required documentation
- Process stock movements, invoices, credits and returns
- Submit renewable certificates and manage compliance requirements
- Act as the first escalation point for customer enquiries
- Maintain detailed system notes and workflow processes
- Ensure deliveries and installations are executed on time
Full-time in office. If converted to permanent, Friday WFH flexibility is available.
About You We’re looking for someone who:
- Has strong administration and customer service experience
- Is confident spending a large portion of their day on the phone
- Has inbound and outbound call exposure (call centre experience highly regarded)
- Has experience coordinating schedules, bookings or subcontractors
- Is organised, proactive and comfortable managing multiple moving parts
- Enjoys taking ownership and seeing tasks through to completion
- Immediate start
- Potential temp-to-perm opportunity
- Exposure to a growing, future-focused industry
