About the Client
Our client services the needs of the community. This means careers where they innovate and always push for better, and where your perspective is always valued. Our client is an equal opportunity employer, a Diversity Council Australia Member and are proudly endorsed by WORK180, in their ongoing commitment to raising workplace standards for all.

About the Role
The purpose of this role is to ensure the provision of timely, accurate and customer-focused IT support and services to all employees and sites and to work within the Service Desk team to achieve this purpose.

- 5-days on-site in Melbourne's South-East - Springvale
- Permanent Opportunity 
- Reports to the IT Operations Lead
- You must be a Permanent Resident (PR) or Australian Citizen (AU).
- Annual Salary: $60,000 + superannuation

Role Responsibilities:

• Management of incoming IT Service Desk tickets and logging new enquiries/issues.
• Over the phone and face-to-face assistance to internal stakeholders on Level 1 support issues, seeking to resolve any requests on first contact.
• Providing desktop and remote support to internal stakeholders including issues and requests relating to the desktop environment, printing, network and communication systems.  
• Reviewing, updating and assigning Service Desk tickets to appropriate IT resources.
• Providing regular (daily) updates to the IT Operations Lead.
• Continuous improvement of IT process and procedures in ongoing support of the clients IT strategy.
• Management and support Microsoft Office 365.
• Operations and administration of the desktop environment
• Establishment of equipment and software standards, including hardware and Standard Operating Environments.
• Assists with preparation of reports such as service desk reports, system maintenance reports, asset audits.
• Assisting in the maintenance/operation of the backup infrastructure.
• Occasional site visits across Melbourne & taking home the off-site phone, on-call for 1 week per month. 

Key Skills and Experience Desired:

• Minimum 1-2 years in a L1 Support / Service Desk role.
• Tertiary qualifications and/or certifications in IT or a related discipline
• Current valid drivers’ licence & a car. 
• Strong level of competency providing 1st level IT support and systems administration.
• Familiarity in the administration of Microsoft based servers and VMWare Environments.
• Contributing to a team culture of “continual improvement”, focusing on continual change to service delivery in order to improve customer satisfaction.
• High capability to work with users at all levels of the organisation.
• Exceptional communication, interpersonal and customer service skills with the capabilities to interact with a wide range of stakeholders.
• Experience with Audio Visuals is desired. 

We are seeking an empathetic and patient person, who is collaborative and approachable. You are passionate about customer service and keen to learn on the go and assist where required and educate others.

To apply online, please click the appropriate link. You must be a Permanent Resident (PR) or Australian Citizen (AU).