IT Support Lead

Job title : IT Support Lead
Location : Melbourne, Melbourne, Victoria
Job reference : 1132921
IT Support Lead


This iconic retailer was founded on one simple concept: we were born to move. For over a century, that idea has inspired us to support athletes of all kinds in their pursuit of excellence, whether that means winning a medal or just leading a more active lifestyle. But as proud as we are of our history, we’re even more excited about our future. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We seek leaders and pioneers – those kindred spirits who follow only their passions — because tomorrow belongs to the courageous of today.

The Position

This position is responsible for maintaining the relationship between the business requirement and technology delivery for the New Balance business in Australia and New Zealand. The role will be working across all functions of technology and will be amazing exposure & experience.

Retail / Store Support - Responsible for systems response times and availability during business hours. Recommends corrective actions as needed to assure performance meets standards for continuity of service, system response time, security, reporting, and systems backup and recovery. Identifies and resolves technical problems.

Helpdesk Support Provide technical support to end-user and manage incident and business request through the service desk application. Will help with new associate set-up (hardware and user-profile). Maintain inventory of all equipment and software including licenses.

Project Lead- Lead IT Project Process (AU and NZ Global Projects and also lead the continuous improvement and innovation of the organisation

General IT Support
  • - Responsible for implementing IT corporate standards, policies and procedures, budgets (along with corporate and regional teams) and cost containment. Helps establish and implement strategy and project management processes with the corporate and regional teams.
  • - Partners with IT vendors and suppliers, establishing and monitoring SLAs (Service Level Agreements) including support and maintenance. Manage the acquisition, configuration, installation, and maintenance of all hardware and software to specified corporate standards.
  • - With the guidance of senior management manage and promote vendor relationships.
  • - Demonstrates a commitment to total quality management and the process of continuous improvement. Identifies and responds actively and with sensitivity to the needs of all customers. Participates in the corporate total quality management initiative.
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