Reporting to the Senior Loyalty Marketing Manager, the Loyalty Manager provides end to end loyalty program management, administrative, and delivery support for key sales and marketing loyalty initiatives spanning across finance, supplier management, executive reporting, and program coordination.
Responsibilities
- Run the day-to-day operations of the loyalty program — from member servicing and rewards fulfilment to troubleshooting queries and ensuring data accuracy.
- Manage budgets, invoicing, and reporting, while working closely with suppliers and vendors to keep things running smoothly.
- Support partnerships, events, and campaigns, coordinating with agencies and partners to deliver exciting member experiences.
- Play a hands-on role in projects and loyalty program enhancements, working with digital and marketing teams to deliver campaigns, website updates, and new initiatives.
- Own reporting and insights, turning data into actionable recommendations that improve loyalty program efficiency and member satisfaction.
- Collaborate globally while representing the ANZ region, ensuring our local needs are met in the wider loyalty program strategy.
- Build strong relationships with internal stakeholders and external partners to strengthen loyalty program offerings and deliver value to our members.
- 3+ years’ experience in Loyalty, CRM, Consumer marketing, or Customer engagement roles.
- Customer-first mindset, with the proven ability to support high-value customers and partners.
- Strong administrative and project coordination skills.
- Astute attention to detail and compliance with approved protocols
- Experience managing budgets, suppliers, and financial processes.
- Proficiency in CRM, Excel, and reporting systems.
- Strong organisational skills and ability to manage competing priorities.
- Effective communicator with proven stakeholder management skills.
Please click APPLY now or email your resume to Adam Parle at aparle@sharpandcarter.com.au for a private and confidential discussion.
